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For marketers, 2020 was the year that fast-tracked all things digital. A year on, as our lives start to settle down and populations ease back into some form of a normal life, the gaming industry continues to evolve not only at breakneck speeds, but also in a way that revolves around our new way of living.
For many of us, whether new, veteran, casual or enthusiast, the gaming world has become an extension of our world. From building your own island to competing in online tournaments, the gaming space is now a destination to express through virtual selves, socialize within communities, and chase our passions.
Gaming is now Gen Z’s favored media, followed by social, online browsing, streaming music and then, what most people might assume, watching TV and movies. [1] As Gen Z continue to be a driving force behind rapid media adoption, more brands investigate the needs of the gaming space.
If 2019 was the year of esports and 2020 was a broader discussion on gaming, 2021 is the recognition of the metaverse catapulting gaming onto the media main stage.
The Metaverse is the extension of the internet into an open ecosystem made of hybrid, shared spaces that blend physical, digital, and virtual realities. It will enable participants to maintain a sense of presence that persists across these spaces and to take part in immersive experiences that have the potential to scale, expand and interoperate with one another.
The metaverse creates tremendous opportunities for advertisers to reimagine their branded experiences and is set to be the next disruptive force across industries. Tech platforms are already betting big on this opportunity, with Facebook bringing together its apps and technologies under one new brand, Meta, [2] after announcing an ambitious plan to recruit for 10,000 high-skilled jobs over the next five years to help develop the metaverse. [3]
Luxury brands are particularly active in that space. For instance, Burberry have managed to natively integrate their IP into the metaverse with their partnership with Blankos Block Party, where they created a NFT skin and accessories for the playable Blankos character. [4] Leaning into the Blankos community on Discord, Burberry and Mythical announced the drop on the platform and the skin sold out in a few minutes.
With the global surge in consumption of digital entertainment, fandom has become the new unspoken key performance indicator where entertainment conglomerates are actively venturing into the gaming space, bringing an interactive component to their franchises. The NFL collaboration alone reportedly created $50 million in revenue for Fortnite, [5] which also has partnerships with franchises such as Marvel and Star Wars. In turn, gaming properties have also ventured into the entertainment space, from merchandising to brand collaborations to animated series. Game publishers are gunning for long-term success and profitability by building their fan culture and turning their intellectual properties into multi touch experiences.
Gaming will no longer be just about one-off activation. Creating a long-term presence in the gaming space, where people spend upwards of $61 billion a year on in-game purchases (with that number expected to increase by 21% by 2025 [6]), to showcase brands and products in a diverse, fantastical way is the way forward.
Esports is fast becoming its own industry segment. Based on popularity and audience growth, esports has been gaining recognition in recent years as a legitimate sport, appearing increasingly in larger leagues, tournaments, prize pools and in mainstream broadcasting. Audiences are now calling for better content, more diverse representation, and richer experiences. The opportunity for brands is too big to ignore. Non-endemic (or non-gaming) brands need to collaborate with game publishers and league organizers to design more integrated, relevant, and meaningful offerings for the sport and the audience.
The rise of non-fungible tokens (NFTs) has also unlocked a whole new world of potential for the gaming space, enabling true ownership of unique in-game elements by players. Axie Infinity is such a game that allows users to earn by breeding, battling, and trading digital pets which are NFTs and in turn can be sold for fiat currency. The market cap for Axie Infinity is more than $7bn, [7] and in the Philippines people are using the game as their main source of income! [8]
In addition to the NFT opportunity, there is the creation of entire worlds underpinned by blockchain technology, such as Decentraland. All elements in the game - including land - are purchasable, which opens new opportunity for brands to create physical presence in these digital worlds. Boson Protocol, a decentralized autonomous commerce organization, has purchased a land package in Decentraland to build a shopping mall called Portal which will allow people to purchase digital products for use in-game that can carry across different universes and truly open metaverse. [9]
Mobile gaming is often overlooked but is a powerful way for brands to drive significant reach. With the rollout of 5G and cloud gaming bringing AAA titles (i.e., blockbuster games) to mobile devices, we anticipate mobile gaming will experience high playership and consumer spend in 2022.
Segments such as streaming and esports have started to go mobile, enabling gamers to play, watch and compete from anywhere. Set yourself for success by having clear rules around how you want to show up across mobile environments, as interruptive or spammy formats - particularly annoying on mobile screens - could alienate gamers, ultimately damaging your brand image.
As the gaming opportunity grows, brands will flock to this space, for better or for worse. We will inevitably see more bad examples of in-game ads as it will be the easiest thing to do. Brands already use TV ads for pre-rolls or standard display for intrinsic in-game and it doesn’t do the space justice. Brands will have to adapt the type of creative and the way they approach gaming in the same way they had to adapt to new formats and behaviors when they stopped using TV ads in social. In many cases, in-app purchases and expansion packs - not advertising - will be the primary revenue driver for game publishers. Therefore, to even be allowed into the gaming spaces, brands will need to focus on the value they can bring to the experience.
There are many ways brands can create value. They can help create virtual events (e.g., fashion shows, music events) for people to connect with online, create skins to liven up people’s experiences, create add-on packs to deliver unique attributes in games, support loved streamers, and give access to a streamer’s exclusive content for people who might not be able to afford subscriptions. Even simply adding an extra life to a gamer can be beneficial. Brands must think beyond the current ways to advertise on other channels and approach gaming with fresh eyes and an open mind.
As the gaming industry grows, so does the opportunity for B2B. Tech enabling segments such as telcos, cloud providers, and cybersecurity will face demands to deliver better, faster, and scaled products. Additionally, B2B players also offering end-consumer services will not be able to ignore gaming as a part of their B2B2C initiatives (e.g., fintech companies already develop gaming related offerings for their younger customers). Market dynamics will change, with, for instance, large game publishers challenging broadcasters for media dollars. Beyond direct implications, there are many lessons in customer engagement that will make it into the new generation of B2B practice as we move towards a more human centered approach.
The gaming space comes in so many flavors that it is normal for CMOs to feel overwhelmed when thinking about their 2022 strategy. Don’t psych yourself out. You can start with pivoting some of your preexisting spends with trusted partners into their own gaming verticals, such as Facebook Gaming and YouTube Gaming, or into podcasts and TV shows that talk about gaming. Understand what you’re hoping to achieve and adapt your measuring framework accordingly.
Here are 5 key recommendations to guide your gaming efforts.
As the definition of gamers moves away from stereotypes and gamers become more diverse and ubiquitous, it is important to build a key understanding of who gamers are in their market, where/what do they play, what matters to them, and what social dynamics are at play within the gaming community.
The inherent passion to the gaming industry demands that brands connect with the community in a meaningful way. Gamers not only judge brands by their products and marketing, but also for their involvement into the gaming experience. Be clear about how you intend to contribute to the community before thinking about how your brand will appear.
Ultimately, all eyes are on the game, and game publishers and esports league organizers sit at the center of the ecosystem. Many of them are open to collaboration if brands are respectful of their titles and can play a role in improving the experience for gamers. It is thus imperative for brands to go in with a collaborative mindset, and to work with people who are gaming natives instead of assuming they know everything. Don’t be rigid in your briefing, be open to input.
When looking at gamer lifestyles, it is clear this audience consumes many other forms of entertainment (e.g., streaming, social media), which ultimately means that marketers are constantly fighting for their attention. While content is at the core of most marketing, what audiences really seek is that entertainment factor.
The biggest lesson we can learn from the gaming industry is that accessibility to these experiences is key to successful adoption. For marketers, this means building gaming experiences for audiences both within and outside the game.
Dentsu Gaming bring gaming’s explosive growth to our clients through innovative partnerships, products and solutions.